Delete your account

In the app

1. Open Settings.
2. Choose “Delete account”.
3. Confirm it's you the way you sign in: a one-time code, or Google or Apple.
4. For each card linked to you, choose “Keep my name” or “Remove my details”.
5. Tap “Delete my account for good”.

Without the app

Write to us from any email at the address below. Then:

support@usrahub.com

1. If you sign in by email: tell us your account's email, and we send a six-digit code to that address once it matches your account, never to another address.
2. For an email code, you send it back within ⁨10⁩ minutes, so we know the address is yours.
3. You tell us your choice for your cards in the trees: keep your name and remove your other details, or remove everything and keep your place without a name.
4. We delete the account exactly as the app does, and let you know when it is done.

We carry out the request within ⁨30⁩ days of receiving it.

If you can no longer open the email, we cannot check that the account is yours, so we do not delete it and we tell you so. An account that signs in only with Google or Apple is deleted from the app while you are signed in. You can still delete it from the app while you are signed in.

What is deleted

• Your account name and how you sign in: phone number, email, and linked Google or Apple accounts, whichever you have.
• Your membership in every tree, and your pending invitations and requests.
• Your card, as you choose: your name stays and your other details go, or everything goes and your place in the tree stays without a name.
• What is deleted is also erased from the change history.

What stays

• The tree's structure: who is whose child and spouse, without your details.
• Trees you own pass to their longest-standing admin; a tree with no admin becomes a read-only archive.
• Purchase records we need for financial accounting, without your personal details.